Payment Processing.
We use Paypal to process our online payments. Paypal offers you the option of secure online payments using the credit card of your choice, debit card or e-check whether or not you have a Paypal account. Since the transaction is between you and Paypal, we never have access to your financial information. We've been customers of Paypal, both personally and professionally, for over eight years.
However, we also recognize that some folks aren't comfortable with Paypal. If you fall into this category but wish to make a purchase, please email us direct at customerservice@citrusavenuecollectibles.com and let us know. We will be happy to make arrangements with you for acceptance of bank or U.S. Postal Service money orders.
Shipping Charges and Sales Tax
We offer FREE First Class shipping to our U.S. customers and we usually ship within two business days of receiving your completed payment (weekends and holidays excluded).
Orders with a California shipping destination will be subject to 9.25% sales tax (8.25% effective 7-1-2011).
If you're uncomfortable with First Class shipping, we'd be happy to ship your purchase Priority Mail for an additional $5 charge (covers most Priority Mail shipment costs plus Delivery Confirmation charges). If you want Priority Mail shipping, please DO NOT use the 'Add to Cart' buttons on the site. Instead, please email us at:
customerservice@citrusavenuecollectibles.com
Be sure to list the item(s) you wish to purchase and indicate your preference for Priority Mail shipping. We will then invoice your email address via Paypal for the full amount of your purchase, including Priority Mail charges, and label your items "Sale Pending" until your transaction is complete.
International Customers
We happily welcome international customers, however, our method of processing international sales is a little different than for U.S. customers so please read on.
We process international orders through Paypal only, and any refunds on international orders are processed through Paypal only, as a credit to your Paypal account, and may take from 5-7 business days to complete (sorry - that's Paypal's time period, not our's).
Most of our international orders ship via International First Class Mail; however, we will determine the final method of shipment based upon your location. Due to unreliable mail service, however, we DO NOT ship to Italy.
If you are an international customer, please DO NOT attempt to use the 'Add to Cart' buttons on the site. They're programmed for U.S. customers only.
Instead, please send an email to:
customerservice@citrusavenuecollectibles.com
Simply list the items you wish to purchase and your shipping address. Your shipping address MUST be the same as that on record under your Paypal account. We will then quote you a total cost and, if agreeable, will invoice your email address via Paypal and label your items "Sale Pending" until your transaction is complete.
Please note that Customs fees and charges are the sole responsibility of the buyer.
Returns
We want you to be happy with your purchase. Please remember these are not new items. We make every effort to be sure our items are in good condition and that their descriptions are clear and accurate.
If you wish to return an item please let us know within three days of receiving the item by emailing us at customerservice@citrusavenuecollectibles.com. We will process your refund provided that the item is returned to us within 7 days following your email notification. Returned items must arrive back to us in the same condition in which they were shipped. The method of shipping is, of course, up to you. If the item is returned in the same condition and within the timeframe specified, your refund will be for the full amount of your payment and issued as either a bank money order or a credit to your Paypal account, your choice, if you are a U.S. customer. International customers will be issued a credit to their Paypal account.
Please feel free to contact us at customerservice@citrusavenuecollectibles.com if you have any questions at all regarding our policies or if you need to discuss arrangements other than that which are outlined on this page. Thank you.